Delete Account Request
Student Information System
Egyptian Ministry of Health and Population
Official Government Application-
1
Prepare Your Information
Before sending your request, gather the following details to include in your email:
• Full name (as registered in the system)
• Registered email address
• National ID number (last 4 digits only)
• Training center / hospital name
• Reason for account deletion request -
2
Compose Your Email
Open your email application and create a new message addressed to the support team. Use the exact subject line below to ensure your request is processed promptly:
To: info@intrazero.com
Subject: Account Deletion Request — [Your Full Name] -
3
Write Your Request
In the body of the email, include all the information from Step 1 and clearly state that you are requesting permanent deletion of your SIS account. You may use the following template:
Dear Support Team,
I am requesting the permanent deletion of my account on the SIS application.
Full Name: [Your Name]
Registered Email: [Your Email]
National ID (last 4 digits): [XXXX]
Training Center: [Your Center]
Reason: [Your Reason]
I acknowledge that certain training records may be retained as required by law.
Regards,
[Your Name] -
4
Send Your Email
Send the email and keep a copy for your records. You can also use the button below to open a pre-filled email draft.
Click below to open a pre-filled deletion request email in your email app
Open Email Draft -
5
Await Confirmation
The support team will review your request and respond within 5–7 business days. You will receive a confirmation email once your account has been reviewed and the deletion process has been completed or if additional information is required.
- Account deletion requests are subject to review and approval by the Ministry of Health support team. Not all requests may be approved.
- Submitting a deletion request does not immediately deactivate or delete your account. Your account remains active until the request is processed and confirmed.
- You will lose access to all features of the SIS application, including your logbook, courses, meeting records, and certificates upon deletion.
- Any pending fellowship applications, certificate requests, or active enrollments will be cancelled upon account deletion.
- Deletion requests cannot be undone. Once your account is deleted, your login credentials and profile cannot be recovered.
- If you are currently enrolled in an active training program, you must contact your training center administrator before requesting account deletion.
Data Retention Notice: In compliance with Egyptian healthcare regulations and medical training accreditation standards, certain records — including logbook entries, certificates, rotation history, and training records — may be retained for a minimum of 7 years following program completion, even after account deletion. Survey responses and form submissions may be retained for up to 3 additional years. This retention is required by law and cannot be waived.